Do you have a particular product?
Our inventory online is accurate so if you see it online, we have it. If you don't see it online, please email email@example.com.
We also take requests, so be sure to email us and we will see if we can track down the item you are looking for.
What carrier do you use to ship?
We use FedEx to ship out all packages that leave our warehouse.
Most shipments leave our warehouse 2-3 business days after the order is placed.
What states do you ship to?
We currently ship to the following states:
Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Maryland, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, North Carolina, New Mexico, North Dakota, Pennsylvania, Ohio, Oklahoma, Oregon, South Carolina, South Dakota, Texas, Vermont, Washington, West Virginia, Wisconsin, Wyoming
How are bottles packaged?
Our staff ensures that each order is:
1. Securely packaged - bottles are wrapped in bubble wrap, placed in a foam carrier and further lined with bubble wrap.
2. Tracking number provided for for every order
3. Safe payments via Shopify/Stripe
4. Real people on our helpdesk - you can chat us, email us or call us
5. Fast shipping options available
6. Covid precautions - all our staff are temperature checked and work in separate rooms, wear a mask and gloves while packaging to ensure safety of our co-workers, our delivery partners and customers.
Where is my order?
You can track your order on our site!
Visit: Track Your Order
To track you'll need your email address and order # OR your FedEx Tracking #
*Please remember that FedEx will require someone 21+ to accept the delivery. Please contact FedEx if Delivery has failed or you need to make alternative arrangements - (800) 463-3339
When can I expect my order?
Your order will ship out within 2-3 business days. From there, FedEx delivery times will vary depending on location and time of year.
You can use our Track Your Order page to check the status
Do you support corporate orders and/or weddings?
Yes, please email us at firstname.lastname@example.org.
We offer discounts based on order size.
What sort of payment methods do you accept?
We accept most major credit and debit cards. Your payment is secured through Shopify and Stripe - our secure payment provider.
How do I track my order?
Please visit Track Your Order to check order/delivery status
How can I return my order?
We are sorry, but returns are not permitted. Once spirits, champagne or wine bottles leave the retailer’s premises, they cannot be returned due to applicable laws concerning alcoholic products.
Proposition 65 NOTICE: CALIFORNIA RESIDENTS - PROPOSITION 65 WARNING: Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead, a chemical known to State of California to cause birth defects or other reproductive harm.
Can I cancel my order?
We will try to accommodate an order cancellation if you are canceling within one hour of order placement. Please email us at email@example.com
Please note that customer support is available to respond to your email between Monday - Friday from 9am to 6pm PT. Cancellation requests received over the weekend or on holidays may not be addressed until Monday or the next business day.
What if my product arrives damaged?
We take great care to ensure a seamless ordering process. However, we do offer cost-effective insurance through Route during the checkout process.
Route will insure your package and, if your package is damaged, we will work with you to file a claim. Unfortunately, if you do not obtain Route insurance during checkout then we would not be able to help you or be liable for any damaged, lost, or stolen items.
Please email us with questions.